Customer Support
Thank you for visiting and shopping at Aqualights.
Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy Shipment processing time, orders usually are processed within 2-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment method Estimated delivery time Shipment cost USPS Standard 3-5 business days USPS Two Days 2 business days USPS Overnight * 1-2 business days * Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur. Shipment to P.O. boxes or APO/FPO addresses Aqualights ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes Aqualights is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages Aqualights is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping
General Statement
All returns require a "Return Authorization" which must be requested online. All returns are subject to approval by Aqua Lights and all returns must be inspected by Aqua Lights prior to any refunds or credits being issued. Shipping charges are not refundable and return shipping charges are the responsibility of the buyer.
Thru Hull Housings
All bronze housings may be returned within 30 days after delivery as long as they are in new condition and have not been installed. If they have previously been installed then the housings will be subject to a 25% refurbishing and restocking charge. Once Aqua Lights has received the returned lights it will issue refund or credit after they have been inspected and it is determined they are undamaged. Returns on bronze housings will not accepted after 30 days if they have been installed. New uninstalled bronze housings returned between 31 and 90 days can only be returned for store credit and will be subject to a 25% restocking charge. Returns are not accepted after 90 days. Aluminum housings can only be returned for credit within 30 days of delivery and must not have been installed. Aluminum housings will be subject to a 25% restocking charge. Stainless Steel housings can not be returned.
Surface Mount Lights
All surface mount LED lights, including drain plug lights may be returned within 30 days of delivery for credit only as long as they are in new condition and have not been installed. Credits will be issued subject to inspection by Aqua Lights to insure lights are in new and unused condition. Returns after 30 days are at the discretion of Aqua Lights.
Dock Lights
All dock lights are made to order and return policy is in accordance to our custom order policy. These lights may only be returned or order canceled at the discretion of Aqua Lights and only for credit and only as long as they are in new condition and have not been installed. Credits will be issued subject to inspection by Aqua Lights to insure lights are in new and unused condition. Returns after 30 days are at the discretion of Aqua Lights.
A Return Authorization form is required and all shipping charges are the responsibility of the buyer.
Pond/Fountain Lights
All pond & fountain lights are made to order and return policy is in accordance to our custom order policy. These lights may only be returned or order canceled at the discretion of Aqua Lights and only for credit and only as long as they are in new condition and have not been installed. Credits will be issued subject to inspection by Aqua Lights to insure lights are in new and unused condition. Returns after 30 days are at the discretion of Aqua Lights.
A Return Authorization form is required and all shipping charges are the responsibility of the buyer.
LED Cartridges
Within 30 days of delivery, LED cartridges may be exchanged for a different color or returned for credit. Exchanges and credits are subject to inspection, testing and to approval by Aqua Lights. Return of LED cartridges after 30 days is at the discretion of Aqua Lights.
Light Bulbs
Light bulbs, including Halogen, Metal Halide, and Xenon bulbs cannot be returned. If bulb is broken when received it will be replaced by Aqua Lights. In the case of a broken light bulb, "Do Not discard broken bulb or packaging"! Do the following:
Take a picture of the broken bulb and packing that best shows damage to packaging. (This is for UPS insurance claim)
Fill out an online Return Authorization form. (You will not be required to return bulb)
Keep broken bulb and packing until you are instructed by Aqua Lights to discard.
Make broken bulb available for UPS inspection. (In most cases they won't inspect but they must be given the option)
Electronic Ballasts
Within 30 days of delivery, electronic ballasts may be returned for credit only. Credits are subject to inspection, testing and approval by Aqua Lights. Return of electronic ballasts after 30 days is at the discretion of Aqua Lights.
General Statement: The purpose of this statement is to express Aqua Lights desire to conduct business with it's customers in a "Best Intentions" way. The hope is that the following "Terms & Conditions" are easy to understand and that both Aqua Lights and it's customers will view them in the "Spirit" they are intended. Warranty Statement: Aqua Lights guarantees the products it sells as follows effective January 1, 2012. Bronze & Stainless Steel Thru-Hull Housings: All bronze & Stainless Steel Thru-Hull housings are conditionally guaranteed for a period of 10 years from the date of purchase from failure due to manufacturing defect. The following conditions apply.
Housings are installed according to the "Aqua Lights Installation Guidelines".
Customer must Register their product within 30 days whether or not it has been installed.
Customer provides pictures of the installed product from the inside and outside of the vessel. Pictures must be of reasonable resolution to confirm proper installation. Pictures must be provided within 10 days of installation of product.
Housings are not guaranteed against electrolysis due to improper grounding.
Aluminum Thru-Hull Housings: All aluminum Thru-Hull housings are conditionally guaranteed for a period of 5 years from the date of purchase from failure due to manufacturing defect. The following conditions apply.
Housings are installed according to the "Aqua Lights Installation Guidelines".
Customer must Register their product within 30 days whether or not it has been installed.
Customer provides pictures of the installed product from the inside and outside of the vessel. Pictures must be of reasonable resolution to confirm proper installation. Pictures must be provided within 10 days of installation of product.
Housings are not guaranteed against electrolysis due to improper grounding.
LED Cartridges: All LED cartridges for thru-hulls are conditionally guaranteed for a period of 3 years from the date of purchase from failure due to manufacturing defect. The following conditions apply.
LED Cartridges are installed according to the "Aqua Lights Installation Guidelines".
Customer must Register their product within 30 days whether or not it has been installed.
Customer provides pictures of the installed product from the inside and outside of the vessel. Pictures must be of reasonable resolution to confirm proper installation. Pictures must be provided within 10 days of installation of product.
LED Cartridges are not guaranteed against failure due to improper wiring or voltage inputs.
LED Cartridges are not guaranteed against failure caused by water intrusion due to improper installation of thru-hull housing or damage to the outer glass lens.
LED Surface Mount Lights: All LED Surface Mount lights are conditionally guaranteed for a period of 2 years from the date of purchase from failure due to manufacturing defect. The following conditions apply.
LED surface mount lights are installed according to the "Aqua Lights Installation Guidelines".
Customer must Register their product within 30 days whether or not it has been installed.
Customer provides pictures of the installed product from the inside and outside of the vessel. Pictures must be of reasonable resolution to confirm proper installation. Pictures must be provided within 10 days of installation of product.
LED surface mount lights are not guaranteed against failure due to improper wiring or voltage inputs.
LED surface mount lights are not guaranteed against failure caused by water intrusion due to improper installation or damage to the outer glass lens.
Ballasts for Xenon & Metal Halide lights: All ballasts are conditionally guaranteed for a period of 1 years from the date of purchase from failure due to manufacturing defect. The following conditions apply.
Ballasts are installed according to the "Aqua Lights Installation Guidelines".
Ballasts are not guaranteed against failure due to improper wiring or voltage inputs.
Ballasts are not guaranteed against water intrusion. Ballasts are water resistant, NOT waterproof.
Light Bulbs (Non LED): All light bulbs are guaranteed to light up but no warranty period is offered.
I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!
Thank you for your interest in Aqualights products.
If would like to become a Good Home Company wholesaler, please contact Sales@aqualights.us for more information.
If you are an existing wholesale customer and need to place an order with us, please contact us by phone at or by email.
Once we receive your inquiry, we will contact you to find out how we can best meet your needs. We look forward to speaking with you!
Phone | 770-754-9967